Intégrité Salon

TROUBLE SHOOTING - FAQS

  1. I DIDN'T GET A VALIDATION CODE EMAILED TO ME AFTER REGISTERING, SHOULD I REGISTER AGAIN?
    No, please go into your spam folder, your validation code is likely there. If you have problems retrieving it, call or stop by the salon to register.


  2. I DON'T SEE MY SERVICE PROVIDER ON THE DROP DOWN LIST, HOW CAN I BOOK WITH THEM?
    Some providers choose to book all their own appointments. Please contact them personally by looking up their contact info at the artist gallery.


  3. DO I HAVE TO HAVE DIFFERENT EMAILS AND PASSWORDS FOR EVERYONE IN MY FAMILY THAT VISITS THE SALON?
    No, you may add on as many people as you like, under the same email and password. It is important to list all family members names as individuals. If you book an appointment for yourself and a family member together, the computer will recognize MULTIPLE BOOKED APPOINTMENTS FOR THE SAME CLIENT, and we will call you to ensure it was not a booking error.


  4. I DON'T SEE A SERVICE ON THE LIST THAT MY PROVIDER HAS DONE ON ME BEFORE, WHY CAN'T I BOOK IT?
    Contact your service provider or a receptionist directly. It may be a specialty service that the provider did not want people to book on their own, probably because the booking times vary per person.


  5. I FORGOT MY LOGIN AND PASSWORD?
    Your login is your email address you entered, and if you forgot your password, click on 'I FORGOT MY PASSWORD', and we will email it to you.


  6. WHEN I LOGIN, THE COMPUTER IS TELLING ME IT IS INVALID, I HAD IT EMAILED TO ME, AND THAT IS WHAT I AM USING, WHY IS THIS A PROBLEM?
    Your password is case sensitive. If you entered all caps, or a combination of small case letters and capital letters, it has to be entered EXACTLY as when it was registered. You may change your password by clicking on 'MY PROFILE', and then 'SAVE'.